Tech-Impact Ltd | Last updated: April 2026
These Terms & Conditions set out how we work with our clients. We’ve written them in plain English so they are easy to understand. If you have any questions before engaging our services, please do not hesitate to get in touch.
Tech-Impact Ltd is a UK-based technology consultancy registered in England and Wales. We provide IT consultancy, data analytics, and web design and development services to businesses.
By engaging our services, you agree to these Terms & Conditions. These terms form the basis of our working relationship and are intended to protect both you and us.
We offer three core service areas:
IT Consultancy
Our IT consultancy services include but are not limited to:
Data Analytics
Our data analytics services include but are not limited to:
Web Design & Development
Our web design and development services include but are not limited to:
Before starting any work, we will provide a written proposal or statement of work outlining:
The scope of the project or services
Agreed deliverables and timelines
Fees and payment terms
Any assumptions or dependencies
Work will commence once the proposal has been accepted in writing (including by email) and the required deposit has been received.
A deposit is required before commencing any project or engagement. This confirms your commitment and allows us to allocate resources to your work.
A deposit of 50% of the agreed project fee is required upfront
The remaining balance is due upon completion and prior to final delivery
For larger projects, a staged payment schedule may be agreed
Retainer fees are invoiced monthly in advance
Payment is due within 14 days of the invoice date
Either party may terminate a retainer agreement with 30 days’ written notice
All invoices are payable within 14 days unless otherwise agreed. Late payments may incur interest at a rate of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
We aim to ensure you are satisfied with the work delivered. Proposals include a reasonable number of revisions within the agreed scope.
Minor revisions are included within the agreed scope
Significant changes (scope creep) may require a revised proposal and additional fees
All change requests must be submitted in writing
We will always discuss and agree any additional costs before proceeding.
We are committed to delivering work within agreed timelines. To ensure timely delivery, clients are expected to:
Provide all required content, access, and materials promptly
Respond to communications and feedback requests in a timely manner
Appoint a single point of contact where possible
We are not responsible for delays caused by late provision of materials or approvals. Where delays occur, revised timelines will be agreed.
Upon receipt of full and final payment, ownership of all bespoke deliverables created specifically for you will transfer to you.
We retain the right to:
Use general knowledge, skills, and methodologies in future work
Reference the project in our portfolio or case studies unless otherwise agreed in writing
Any third-party software, tools, or licences remain subject to their respective terms and conditions.
We treat all client information as confidential and will not disclose it to third parties without your consent, unless required by law.
Clients also agree to keep confidential any proprietary methodologies, pricing structures, or processes shared by us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy.
We are registered with the Information Commissioner’s Office (ICO). Where required, we can enter into a Data Processing Agreement (DPA) prior to commencing work.
We understand that circumstances may change. Our cancellation policy is as follows:
Before work begins: full refund of deposit
After work has started: deposit is non-refundable and completed work will be invoiced on a pro-rata basis
Retainer services: require 30 days’ written notice
We aim to resolve all cancellations fairly and professionally.
Our liability is limited to the total fees paid for the relevant project or service.
We are not liable for:
Indirect or consequential losses (including loss of profit or business)
Issues arising from third-party services or platforms
Delays or failures outside our reasonable control
Nothing in these terms excludes liability for fraud, or for death or personal injury caused by negligence.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We encourage resolving any concerns directly by contacting us at:
contact@techimpact.co.uk
We may update these Terms & Conditions from time to time. Updates will be reflected by revising the “Last updated” date above.
Continued use of our services constitutes acceptance of any updated terms.
If you have any questions about these Terms & Conditions, please contact us:
Email: contact@techimpact.co.uk
Website: techimpact.co.uk
Tech-Impact Ltd, United Kingdom.
